General Terms and Conditions
The terms of business are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-business.
The terms and conditions of business determine the conditions of purchase through the website www.unitpac.com, which is accessible at the link https://www.unitpac.com (hereinafter: \'website\') and is managed by the company Percepcija d.o.o. , provider of e-business services (hereinafter: \'provider\').
Before purchasing through the website, please read:
these terms of business,
help with purchase,
delivery,
our privacy policy relating to the protection of your privacy.
By using the website, the user accepts and agrees to all the provisions of these terms of business, which also include all links as their components, and confirms that he was familiar with the privacy policy.
The essential characteristics of the goods, the prices, including all taxes and other duties, and the information on the method of payment and delivery are valid at the moment of final confirmation of the order. The information on the delivery date is valid at the moment of final confirmation. In the event of a possible change in the delivery date, the sales consultants from the call center will inform the customer accordingly and in a timely manner.
The price of the product, the value of VAT and the cost of postage are visible in the shopping basket even before you complete the order. You will also be informed about all the information about your online order to the e-mail address you provided in the shopping basket when entering your information, the same moment you placed the order. If you do not receive it, there is a possibility that you have entered the wrong e-mail address. In such a case, please contact us at info (@) unitpac.com.
1. Final order confirmation
The order is finally confirmed when, after submitting the online order, the user will receive an e-mail with the details of his order and a notification that the order has been accepted and confirmed to the provided e-mail address that he entered when placing the order.
If the user wants to change anything after placing the order or cancel the order entirely, he can do so via email at info (@) unitpac.com.
The order is stored in electronic form on the provider's server and is available to the customer at the company's headquarters. Upon purchase, the customer confirms that he is fully aware of the general terms and conditions of the online store www.unitpac.com and that he agrees with them. We reserve the right to make changes and errors in prices and written text. We apologize in advance for any errors. Regarding potential disputes, both parties are committed to amicable settlement of disputes.
2. Availability of information (summary of legislation)
The provider undertakes to always provide the customer with the following information:
company identity (company name and registered office, register number)
contact information that enables the user to communicate quickly and efficiently (e-mail, address)
essential characteristics of goods or services (including after-sales services and guarantees)
product availability (every product or service offered on the website should be available within a reasonable time)
conditions of product delivery or service performance (method, place and deadline of delivery)
all prices must be clearly and unequivocally specified and must clearly show whether they already include taxes and delivery costs.
method of payment and delivery
time validity of the offer
the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
explanation of the complaint procedure, including all information about the contact person or customer service department.
3. Company identity and contact information
Provider and its address: Percepcija d.o.o., Kal 9 a, 8333 Semič
Email address: info (@) unitpac.com (users should email for any objections, comments, questions or statements)
Registration number: 2147025000
VAT identification number: SI23332484
4. Purchase process
Description of the technical procedure for concluding the contract.
Select the size / dimension for the item. Add the desired size to the cart. Click on the basket and a preview of the order will open. Click ON CHECKOUT. The ORDER COMPLETION field will open. Enter all the necessary information in this field. If you enter something incorrectly, the field will turn red. Before placing an order, check all the information you see on the screen. On the screen you will be able to see all your personal information and the amount of the order and the content of the order. After checking, click the SUBMIT ORDER button. This concludes the contract.
If you want to change the quantity of items before completing the order, press REVIEW ORDER on + to increase the quantity or - to decrease the quantity. To remove an item from your order, go back to the cart and press the X next to the item.
Shopping cart
You must fill in the required fields to complete your order.
Account information
You must provide the required contact information marked with an asterisk (name, surname, e-mail address, address, city, postal code and phone number), which we need to confirm and complete the order and deliver the product. You must enter at least one valid phone number.
The form allows you to create an account and your data is already saved for the next order.
It also gives you the option of sending to another address.
Cart Summary
The products that you added to the shopping cart while browsing the online store are displayed. You can correct the quantities or remove the item from the basket. The price of the product, the cost of postage, the value of VAT and the total cost for payment are also displayed.
Delivery method
DPD delivery service or own delivery - according to the general price list, depending on the weight of the shipment.
Method of payment
You can choose between three payment methods: Payment by card, cash on delivery and bank transfer.
Completion of the order
The user sees the total amount to be paid and any additional information in a short summary. The user confirms the order by clicking the Confirm order button with payment obligation. If the order was successfully completed, the website will display Your purchase on unitpac.com has been completed along with a summary.
Final order confirmation
After submitting the order, the user will receive an e-mail with the details of his order and a notification that the order has been accepted and confirmed to the provided e-mail address that he entered when placing the order.
The user is informed by the received electronic notification that we will inform him of the expected delivery date of the ordered goods before dispatching the order. If the user cannot be reached by phone, we will contact him via e-mail.
Cancellation of the order before delivery
If the user wants to change anything after placing the order or cancel the order entirely, he can do so via email at info (@) unitpac.com.
5. Prices
All prices listed on the website are the final price and include all contributions and taxes.
Prices are valid at the time of placing the order and do not have a predetermined validity.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
The method of payment is by cash on delivery or by a forwarded invoice and by transfer to the seller's TRR.
The provider issues an invoice to the buyer on a permanent medium, with detailed costs and instructions on how to withdraw from the purchase and return the products, if necessary and possible.
The sales contract (order) is stored in electronic form on the provider's server and is accessible to the buyer at any time in his user profile, which does not apply to orders placed by phone. In this case, the provider stores information about the client only in the company's customer database as part of the program that the company uses for its accounting needs.
Product descriptions may contain errors. We reserve the right to change the price of products without prior notice.
6. eInvoice
There are many advantages of an electronic invoice - also for our environment:
reduce paper consumption,
we reduce the consumption of ink and
of transportation.
In accordance with Directive 2010/45/EU and the amended Article 84 of the Value Added Tax Act - ZDDV-1 (Official Gazette of the Republic of Slovenia, No. 13/11-UPB3, 18/11, 78/11, 38/12 and 83/12) from 01.01. 2013 introduces equal treatment of paper and electronic invoices.
By placing an order in our online store, the customer agrees that all invoices and invoices are sent electronically.
The customer who wants the invoice to be sent in paper form can notify this later to the email address info (@) unitpac.com. An administrative fee of EUR 3.00 is charged for each invoice sent via regular mail.
7. Multimedia content
The online store www.unitpac.com contains the main information about the products and, for a better presentation, also photos and videos of the products (images and videos are symbolic). Although we try to provide accurate photos and videos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features. Color shades and appearance may deviate slightly from the real condition of the products.
8. Payment upon collection
Goods purchased through the website of Percepcija d.o.o. the buyer pays the postal employee or the delivery person upon collection of the shipment.
For cash on delivery (COD), we charge an additional cost of 1.5% of the order value.
DPD takes care of the delivery of the goods, usually the next day, but no later than 10 days after dispatch.
The contractual partner for the delivery of shipments is DPD, but the provider reserves the right to choose another delivery service if this order will be fulfilled more efficiently.
9. Right to withdraw from the contract
In the case of contracts concluded at a distance, the consumer has the right to notify the company within 14 days of receiving the goods that he withdraws from the contract, without having to give a reason for his decision in accordance with Article 43 of the ZVPot. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods.
CONTRACT WITHDRAWAL
The possibility of withdrawing from the contract is given in accordance with the Consumer Protection Act.
In the event of a return, the entire cost of sending and/or returning the goods shall be borne by the buyer, in the event of withdrawal from the contract, the company shall return all payments received immediately or at the latest within 14 days after receiving the notice of withdrawal from the contract.
The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result.
In the case of sales contracts, the company may withhold the refund of payments received until the return of the goods has been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of accepting the returned goods.
If you received inadequate or damaged goods, you can only return them within the statutory period of 14 days after receiving the goods, and the goods must be unused, packed in the original packaging and/or undamaged. The purchase price will be returned to the buyer in a pre-arranged manner, no later than within 14 working days of the return of the goods.
Please notify us in writing of your intended return at contact e-mail info (@) unitpac.com. The consumer must return the goods within 14 days of the notified intention to withdraw from the contract. The company must return the payments as soon as possible, but no later than within 14 (fourteen) days after receiving the notice of withdrawal from the contract.
The customer must return the received goods undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer.
The form for withdrawing from the contract from the fifth paragraph of Article b43.d is available at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=PRAV11915.
To make it easier to understand the rights to return products, we quote the explanation of the market inspectorate (source: Information - Glasilo Trgovinske Zbornica Slovenije, January 20, 2012, number 3):
When it comes to the right to withdraw from a contract concluded at a distance, it is necessary to know that it is a withdrawal from the contract without there being anything wrong with the thing itself, but this right goes to the consumer due to the very nature of the contract - the conclusion of a contract at a distance. The right to withdraw from the contract does not mean that the consumer does not know what he is buying (in principle, the consumer also knows what he is ordering for other things), but only that he thinks about his decision within the statutory period and in the case , that this decision was hasty, changes its decision and withdraws from the contract.
It should also be known that concluding a distance contract does not give the consumer more rights than concluding a contract in the classic way (that is, by visiting a store). Thus, the consumer cannot and must not use the received goods unhindered all the time until withdrawing from the contract, as this is not a trial purchase, where testing the goods would be a condition for keeping the contract in force. Thus, the consumer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual situation and as is usually the case in stores. Any "testing" that deviates from this can be considered as use of the goods, which means that the consumer thereby loses the right to withdraw from the contract.
The right to withdraw from the contract no longer gives the consumer any right, but only the possibility to reconsider his purchase decision even after he has already received the goods and, in the event that this decision was hasty, to change his decision and withdraw from contract, but does not give him the right to use the goods.
The online store unitpac.com reserves the right to refuse the return of a damaged, used or product that does not contain all the relevant elements (box, receipt, original packaging, unused, etc.) at the expense of the sender. We therefore ask you to handle the product sparingly and carefully, as this is the only way we will be able to exchange the product smoothly or refund your money.
We will transfer the purchase price for the returned items to your transaction account, the number of which you attach to the product and the complaint record that you are returning or send by e-mail to info (@) unitpac.com.
10. Product warranty
The product warranty applies to products purchased on the basis of the attached invoice, and the date of sale is the date on the invoice. The guarantee is claimed with an invoice or a copy. The warranty for all products is at least 12 months. For products with a longer warranty period, it is specially marked. The warranty does not apply to consumables, which includes cardboard and cardboard products!
All factory defects and defects that occur during the warranty period will be repaired free of charge.
YOU WANT TO ENFORCE YOUR WARRANTY, WHAT TO DO?
In the event that you wish to exercise your right to claim the warranty, proceed as follows:
1. Step:
Send your claim to the email address info (@) unitpac.com. By the term complaint we understand the right to withdraw from the purchase - return the goods and warranty.
We can initiate the complaint procedure from the moment we receive a request to assert a complaint in writing via e-mail or regular mail.
The company's policy does not allow initiating the complaint procedure verbally over the phone.
2. Step:
The representative of the company will send you the complaint record, namely in writing by electronic mail or regular mail (depending on how you sent us your request to assert a complaint).
3. Step:
Fill out the complaint record, which you can get here, and explain to us as clearly as possible the reason for making the complaint.
When inspecting an individual product, our complaints service needs all the information marked on the complaint record. In case of missing data, we will contact you again in the same way as you contacted us at the start of the complaint procedure, as a result of which the complaint procedure may be extended.
4. Step:
The advertised product must be sent to our company address in perfect condition. All products are sent from our distribution center to our customers in suitable protective packaging, so the advertised product should also be properly protected during delivery to our address. Make sure that the original packaging of the advertised product is in perfect condition, without labels and without damage.
On the outside of the protective packaging, write CLAIM in capital letters. We will reject all improperly marked packages.
IMPORTANT: All packages that will be forwarded to our address by cash on delivery or postage paid by addressee, etc. will be rejected and returned to the sender at their expense.
In the case of damaged product packaging or in the event that the delivery service labels are on the packaging (which makes the packaging unusable), we will not be able to refund you 100% of the purchase price, but we will deduct 50% of the product value from the total purchase price. For each individual missing part of the product or for missing accessories, the deduction from the total purchase price of the product is assessed separately. In the event that during the complaint procedure you want a refund of the purchase price, after the refund of the purchase price, the claimed product will once again become the property of the company Percepcija d. o. o.. If the product is not returned to our address in the same condition as it was sent to the customer's address, any change to the product represents for the company Percepcija d. o. o. business damage.
5. Step:
When the product with all related documentation arrives at the address of the company Percepcija d. o. o., it will be reviewed by the complaints department. Depending on the content of the completed complaint record and the findings of the complaint review, a company representative will contact you and inform you of the further procedure.
Each case will be resolved individually, depending on the type of complaint (withdrawal from purchase - return of goods, warranty). During the process, the complaints service can offer you product repair, product replacement or a refund.
Very important:
All working products that were sent to our address as advertised and no defects were found during the complaint inspection will be returned at the customer's expense with cash on delivery.
All products leave our distribution center in protective packaging and in perfect condition. Please make sure that the package will be delivered in perfect condition. If you notice obvious damage to the package when you pick it up, you are not obliged to accept such a package and can refuse it. You should also inform us about the rejection of the package due to damage. You must understand that the company Percepcija d. o. o. cannot be held responsible for damage to the package 24 hours after delivery.
THE GUARANTEE IS TERMINATED:
in case of defects caused by improper use, careless handling, mechanical damage
if the product has been tampered with by an unauthorized person or if it is found that someone has tampered with the product without our written permission
in case of changes to the product
in the case of non-professional addition of structural assemblies.
when using other elements that do not originally belong to the product
in the event of mishandling or damage due to negligent handling
YOU RECEIVED DAMAGED GOODS, WHAT TO DO?
In case of visible damage to the packaging or the goods, the buyer's complaint must be submitted to the provider or the delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment.
11. Material defect of the product
When is an error real?
When:
the article does not have the properties necessary for its normal use or for circulation
the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of
the article does not have properties and features that have been expressly or tacitly agreed or prescribed
the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.
How is the suitability of the item checked?
It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself.
How does the actual error take effect?
The buyer must notify us of any real defect, together with a precise description of it, at his own expense within the statutory deadline and at the same time allow us to inspect the item. Request a physical defect report form at info@unitpac.com.
The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
12. Delivery
We will deliver the goods ordered on the website as soon as possible. Orders received on weekdays by 12 noon will be sent to the specified address on the same day (if the product is in stock). If the ordered goods happen to be out of stock, we will notify you immediately. Delivery takes place only in the territory of Slovenia. The delivery of the goods is handled by the company DPD or we organize our own delivery, usually the next day, but no later than within 10 days from the dispatch of the goods. The delivery employee will most likely look for you at home with the package in the morning, in case you are not at home, he will leave you a message. We reserve the right to change the contractual partner for the delivery of shipments.
13. Security
We use the data received from you for the needs of your order. Your data will be forwarded to the companies responsible for sending the goods, if necessary (name, address, possibly telephone, agreement on delivery dates). We pass your data to the bank for payment purposes. We do not forward the data to anyone else. After delivery and after we have received your payment, access to your data is closed.
14. Protection of personal data
The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication.
Under no circumstances will the user's data be handed over to unauthorized persons. The user himself is also responsible for the protection of personal data by ensuring the security of his username and password.
Your personal data will be transmitted encrypted over the Internet. Our websites and other systems are protected by technical and organizational measures against the loss, destruction, access, modification and dissemination of your data by unauthorized persons. Despite regular checks, your data cannot be completely protected.
15. Child care
The Provider may not accept orders from someone it knows or suspects to be a child without the express permission of its parents or guardians.
The provider may not accept any personal data concerning children without the express permission of their parents or guardians. Likewise, the provider may not release data received from children to a third party, with the exception of parents or guardians.
The provider must not offer free access to products or services that are harmful to children.
16. Disclaimer
The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider is unable to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and enable him to access the order or replace the ordered item.
17. Right to information
information: you have the right to free information about your data and also, if necessary, to close and delete this data. If you have any questions regarding the deletion, processing or use of your data, please contact info (@) unitpac.com or send us a request by mail.
notifications: after signing up for notifications, your name and email address will be used for advertising purposes with your permission, until you unsubscribe from notifications. You are automatically signed up for notifications when ordering, but you can unsubscribe at any time at info (@) unitpac.com.
revocation of consents: you have explicitly allowed permission to be notified during the ordering process. We would like to warn you that the company Percepcija d.o.o. will has made every effort to provide authentic and up-to-date information about the products it markets on the website.
18. Advertising electronic messages
The provider will send advertising electronic messages to users only if the user does not expressly object to this. Advertising emails will contain the following components:
will be clearly and unequivocally marked as advertising messages,
the sender will be clearly visible,
various campaigns, promotions, sweepstakes and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
the way to unsubscribe from receiving advertising messages will be clearly presented,
you can automatically sign up for notifications when orderinGeneral Terms and Conditions
The terms of business are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-business.
The terms and conditions of business determine the conditions of purchase through the website www.unitpac.com, which is accessible at the link https://www.unitpac.com (hereinafter: \'website\') and is managed by the company Percepcija d.o.o. , provider of e-business services (hereinafter: \'provider\').
Before purchasing through the website, please read:
these terms of business,
help with purchase,
delivery,
our privacy policy relating to the protection of your privacy.
By using the website, the user accepts and agrees to all the provisions of these terms of business, which also include all links as their components, and confirms that he was familiar with the privacy policy.
The essential characteristics of the goods, the prices, including all taxes and other duties, and the information on the method of payment and delivery are valid at the moment of final confirmation of the order. The information on the delivery date is valid at the moment of final confirmation. In the event of a possible change in the delivery date, the sales consultants from the call center will inform the customer accordingly and in a timely manner.
The price of the product, the value of VAT and the cost of postage are visible in the shopping basket even before you complete the order. You will also be informed about all the information about your online order to the e-mail address you provided in the shopping basket when entering your information, the same moment you placed the order. If you do not receive it, there is a possibility that you have entered the wrong e-mail address. In such a case, please contact us at info (@) unitpac.com.
1. Final order confirmation
The order is finally confirmed when, after submitting the online order, the user will receive an e-mail with the details of his order and a notification that the order has been accepted and confirmed to the provided e-mail address that he entered when placing the order.
If the user wants to change anything after placing the order or cancel the order entirely, he can do so via email at info (@) unitpac.com.
The order is stored in electronic form on the provider's server and is available to the customer at the company's headquarters. Upon purchase, the customer confirms that he is fully aware of the general terms and conditions of the online store www.unitpac.com and that he agrees with them. We reserve the right to make changes and errors in prices and written text. We apologize in advance for any errors. Regarding potential disputes, both parties are committed to amicable settlement of disputes.
2. Availability of information (summary of legislation)
The provider undertakes to always provide the customer with the following information:
company identity (company name and registered office, register number)
contact information that enables the user to communicate quickly and efficiently (e-mail, address)
essential characteristics of goods or services (including after-sales services and guarantees)
product availability (every product or service offered on the website should be available within a reasonable time)
conditions of product delivery or service performance (method, place and deadline of delivery)
all prices must be clearly and unequivocally specified and must clearly show whether they already include taxes and delivery costs.
method of payment and delivery
time validity of the offer
the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
explanation of the complaint procedure, including all information about the contact person or customer service department.
3. Company identity and contact information
Provider and its address: Percepcija d.o.o., Kal 9 a, 8333 Semič
Email address: info (@) unitpac.com (users should email for any objections, comments, questions or statements)
Registration number: 2147025000
VAT identification number: SI23332484
4. Purchase process
Description of the technical procedure for concluding the contract.
Select the size / dimension for the item. Add the desired size to the cart. Click on the basket and a preview of the order will open. Click ON CHECKOUT. The ORDER COMPLETION field will open. Enter all the necessary information in this field. If you enter something incorrectly, the field will turn red. Before placing an order, check all the information you see on the screen. On the screen you will be able to see all your personal information and the amount of the order and the content of the order. After checking, click the SUBMIT ORDER button. This concludes the contract.
If you want to change the quantity of items before completing the order, press REVIEW ORDER on + to increase the quantity or - to decrease the quantity. To remove an item from your order, go back to the cart and press the X next to the item.
Shopping cart
You must fill in the required fields to complete your order.
Account information
You must provide the required contact information marked with an asterisk (name, surname, e-mail address, address, city, postal code and phone number), which we need to confirm and complete the order and deliver the product. You must enter at least one valid phone number.
The form allows you to create an account and your data is already saved for the next order.
It also gives you the option of sending to another address.
Cart Summary
The products that you added to the shopping cart while browsing the online store are displayed. You can correct the quantities or remove the item from the basket. The price of the product, the cost of postage, the value of VAT and the total cost for payment are also displayed.
Delivery method
DPD delivery service or own delivery - according to the general price list, depending on the weight of the shipment.
Method of payment
You can choose between three payment methods: Payment by card, cash on delivery and bank transfer.
Completion of the order
The user sees the total amount to be paid and any additional information in a short summary. The user confirms the order by clicking the Confirm order button with payment obligation. If the order was successfully completed, the website will display Your purchase on unitpac.com has been completed along with a summary.
Final order confirmation
After submitting the order, the user will receive an e-mail with the details of his order and a notification that the order has been accepted and confirmed to the provided e-mail address that he entered when placing the order.
The user is informed by the received electronic notification that we will inform him of the expected delivery date of the ordered goods before dispatching the order. If the user cannot be reached by phone, we will contact him via e-mail.
Cancellation of the order before delivery
If the user wants to change anything after placing the order or cancel the order entirely, he can do so via email at info (@) unitpac.com.
5. Prices
All prices listed on the website are the final price and include all contributions and taxes.
Prices are valid at the time of placing the order and do not have a predetermined validity.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
The method of payment is by cash on delivery or by a forwarded invoice and by transfer to the seller's TRR.
The provider issues an invoice to the buyer on a permanent medium, with detailed costs and instructions on how to withdraw from the purchase and return the products, if necessary and possible.
The sales contract (order) is stored in electronic form on the provider's server and is accessible to the buyer at any time in his user profile, which does not apply to orders placed by phone. In this case, the provider stores information about the client only in the company's customer database as part of the program that the company uses for its accounting needs.
Product descriptions may contain errors. We reserve the right to change the price of products without prior notice.
6. eInvoice
There are many advantages of an electronic invoice - also for our environment:
reduce paper consumption,
we reduce the consumption of ink and
of transportation.
In accordance with Directive 2010/45/EU and the amended Article 84 of the Value Added Tax Act - ZDDV-1 (Official Gazette of the Republic of Slovenia, No. 13/11-UPB3, 18/11, 78/11, 38/12 and 83/12) from 01.01. 2013 introduces equal treatment of paper and electronic invoices.
By placing an order in our online store, the customer agrees that all invoices and invoices are sent electronically.
The customer who wants the invoice to be sent in paper form can notify this later to the email address info (@) unitpac.com. An administrative fee of EUR 3.00 is charged for each invoice sent via regular mail.
7. Multimedia content
The online store www.unitpac.com contains the main information about the products and, for a better presentation, also photos and videos of the products (images and videos are symbolic). Although we try to provide accurate photos and videos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features. Color shades and appearance may deviate slightly from the real condition of the products.
8. Payment upon collection
Goods purchased through the website of Percepcija d.o.o. the buyer pays the postal employee or the delivery person upon collection of the shipment.
For cash on delivery (COD), we charge an additional cost of 1.5% of the order value.
DPD takes care of the delivery of the goods, usually the next day, but no later than 10 days after dispatch.
The contractual partner for the delivery of shipments is DPD, but the provider reserves the right to choose another delivery service if this order will be fulfilled more efficiently.
9. Right to withdraw from the contract
In the case of contracts concluded at a distance, the consumer has the right to notify the company within 14 days of receiving the goods that he withdraws from the contract, without having to give a reason for his decision in accordance with Article 43 of the ZVPot. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods.
CONTRACT WITHDRAWAL
The possibility of withdrawing from the contract is given in accordance with the Consumer Protection Act.
In the event of a return, the entire cost of sending and/or returning the goods shall be borne by the buyer, in the event of withdrawal from the contract, the company shall return all payments received immediately or at the latest within 14 days after receiving the notice of withdrawal from the contract.
The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result.
In the case of sales contracts, the company may withhold the refund of payments received until the return of the goods has been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of accepting the returned goods.
If you received inadequate or damaged goods, you can only return them within the statutory period of 14 days after receiving the goods, and the goods must be unused, packed in the original packaging and/or undamaged. The purchase price will be returned to the buyer in a pre-arranged manner, no later than within 14 working days of the return of the goods.
Please notify us in writing of your intended return at contact e-mail info (@) unitpac.com. The consumer must return the goods within 14 days of the notified intention to withdraw from the contract. The company must return the payments as soon as possible, but no later than within 14 (fourteen) days after receiving the notice of withdrawal from the contract.
The customer must return the received goods undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer.
The form for withdrawing from the contract from the fifth paragraph of Article b43.d is available at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=PRAV11915.
To make it easier to understand the rights to return products, we quote the explanation of the market inspectorate (source: Information - Glasilo Trgovinske Zbornica Slovenije, January 20, 2012, number 3):
When it comes to the right to withdraw from a contract concluded at a distance, it is necessary to know that it is a withdrawal from the contract without there being anything wrong with the thing itself, but this right goes to the consumer due to the very nature of the contract - the conclusion of a contract at a distance. The right to withdraw from the contract does not mean that the consumer does not know what he is buying (in principle, the consumer also knows what he is ordering for other things), but only that he thinks about his decision within the statutory period and in the case , that this decision was hasty, changes its decision and withdraws from the contract.
It should also be known that concluding a distance contract does not give the consumer more rights than concluding a contract in the classic way (that is, by visiting a store). Thus, the consumer cannot and must not use the received goods unhindered all the time until withdrawing from the contract, as this is not a trial purchase, where testing the goods would be a condition for keeping the contract in force. Thus, the consumer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual situation and as is usually the case in stores. Any "testing" that deviates from this can be considered as use of the goods, which means that the consumer thereby loses the right to withdraw from the contract.
The right to withdraw from the contract no longer gives the consumer any right, but only the possibility to reconsider his purchase decision even after he has already received the goods and, in the event that this decision was hasty, to change his decision and withdraw from contract, but does not give him the right to use the goods.
The online store unitpac.com reserves the right to refuse the return of a damaged, used or product that does not contain all the relevant elements (box, receipt, original packaging, unused, etc.) at the expense of the sender. We therefore ask you to handle the product sparingly and carefully, as this is the only way we will be able to exchange the product smoothly or refund your money.
We will transfer the purchase price for the returned items to your transaction account, the number of which you attach to the product and the complaint record that you are returning or send by e-mail to info (@) unitpac.com.
10. Product warranty
The product warranty applies to products purchased on the basis of the attached invoice, and the date of sale is the date on the invoice. The guarantee is claimed with an invoice or a copy. The warranty for all products is at least 12 months. For products with a longer warranty period, it is specially marked. The warranty does not apply to consumables, which includes cardboard and cardboard products!
All factory defects and defects that occur during the warranty period will be repaired free of charge.
YOU WANT TO ENFORCE YOUR WARRANTY, WHAT TO DO?
In the event that you wish to exercise your right to claim the warranty, proceed as follows:
1. Step:
Send your claim to the email address info (@) unitpac.com. By the term complaint we understand the right to withdraw from the purchase - return the goods and warranty.
We can initiate the complaint procedure from the moment we receive a request to assert a complaint in writing via e-mail or regular mail.
The company's policy does not allow initiating the complaint procedure verbally over the phone.
2. Step:
The representative of the company will send you the complaint record, namely in writing by electronic mail or regular mail (depending on how you sent us your request to assert a complaint).
3. Step:
Fill out the complaint record, which you can get here, and explain to us as clearly as possible the reason for making the complaint.
When inspecting an individual product, our complaints service needs all the information marked on the complaint record. In case of missing data, we will contact you again in the same way as you contacted us at the start of the complaint procedure, as a result of which the complaint procedure may be extended.
4. Step:
The advertised product must be sent to our company address in perfect condition. All products are sent from our distribution center to our customers in suitable protective packaging, so the advertised product should also be properly protected during delivery to our address. Make sure that the original packaging of the advertised product is in perfect condition, without labels and without damage.
On the outside of the protective packaging, write CLAIM in capital letters. We will reject all improperly marked packages.
IMPORTANT: All packages that will be forwarded to our address by cash on delivery or postage paid by addressee, etc. will be rejected and returned to the sender at their expense.
In the case of damaged product packaging or in the event that the delivery service labels are on the packaging (which makes the packaging unusable), we will not be able to refund you 100% of the purchase price, but we will deduct 50% of the product value from the total purchase price. For each individual missing part of the product or for missing accessories, the deduction from the total purchase price of the product is assessed separately. In the event that during the complaint procedure you want a refund of the purchase price, after the refund of the purchase price, the claimed product will once again become the property of the company Percepcija d. o. o.. If the product is not returned to our address in the same condition as it was sent to the customer's address, any change to the product represents for the company Percepcija d. o. o. business damage.
5. Step:
When the product with all related documentation arrives at the address of the company Percepcija d. o. o., it will be reviewed by the complaints department. Depending on the content of the completed complaint record and the findings of the complaint review, a company representative will contact you and inform you of the further procedure.
Each case will be resolved individually, depending on the type of complaint (withdrawal from purchase - return of goods, warranty). During the process, the complaints service can offer you product repair, product replacement or a refund.
Very important:
All working products that were sent to our address as advertised and no defects were found during the complaint inspection will be returned at the customer's expense with cash on delivery.
All products leave our distribution center in protective packaging and in perfect condition. Please make sure that the package will be delivered in perfect condition. If you notice obvious damage to the package when you pick it up, you are not obliged to accept such a package and can refuse it. You should also inform us about the rejection of the package due to damage. You must understand that the company Percepcija d. o. o. cannot be held responsible for damage to the package 24 hours after delivery.
THE GUARANTEE IS TERMINATED:
in case of defects caused by improper use, careless handling, mechanical damage
if the product has been tampered with by an unauthorized person or if it is found that someone has tampered with the product without our written permission
in case of changes to the product
in the case of non-professional addition of structural assemblies.
when using other elements that do not originally belong to the product
in the event of mishandling or damage due to negligent handling
YOU RECEIVED DAMAGED GOODS, WHAT TO DO?
In case of visible damage to the packaging or the goods, the buyer's complaint must be submitted to the provider or the delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment.
11. Material defect of the product
When is an error real?
When:
the article does not have the properties necessary for its normal use or for circulation
the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of
the article does not have properties and features that have been expressly or tacitly agreed or prescribed
the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.
How is the suitability of the item checked?
It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself.
How does the actual error take effect?
The buyer must notify us of any real defect, together with a precise description of it, at his own expense within the statutory deadline and at the same time allow us to inspect the item. Request a physical defect report form at info@unitpac.com.
The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
12. Delivery
We will deliver the goods ordered on the website as soon as possible. Orders received on weekdays by 12 noon will be sent to the specified address on the same day (if the product is in stock). If the ordered goods happen to be out of stock, we will notify you immediately. Delivery takes place only in the territory of Slovenia. The delivery of the goods is handled by the company DPD or we organize our own delivery, usually the next day, but no later than within 10 days from the dispatch of the goods. The delivery employee will most likely look for you at home with the package in the morning, in case you are not at home, he will leave you a message. We reserve the right to change the contractual partner for the delivery of shipments.
13. Security
We use the data received from you for the needs of your order. Your data will be forwarded to the companies responsible for sending the goods, if necessary (name, address, possibly telephone, agreement on delivery dates). We pass your data to the bank for payment purposes. We do not forward the data to anyone else. After delivery and after we have received your payment, access to your data is closed.
14. Protection of personal data
The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication.
Under no circumstances will the user's data be handed over to unauthorized persons. The user himself is also responsible for the protection of personal data by ensuring the security of his username and password.
Your personal data will be transmitted encrypted over the Internet. Our websites and other systems are protected by technical and organizational measures against the loss, destruction, access, modification and dissemination of your data by unauthorized persons. Despite regular checks, your data cannot be completely protected.
15. Child care
The Provider may not accept orders from someone it knows or suspects to be a child without the express permission of its parents or guardians.
The provider may not accept any personal data concerning children without the express permission of their parents or guardians. Likewise, the provider may not release data received from children to a third party, with the exception of parents or guardians.
The provider must not offer free access to products or services that are harmful to children.
16. Disclaimer
The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider is unable to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and enable him to access the order or replace the ordered item.
17. Right to information
information: you have the right to free information about your data and also, if necessary, to close and delete this data. If you have any questions regarding the deletion, processing or use of your data, please contact info (@) unitpac.com or send us a request by mail.
notifications: after signing up for notifications, your name and email address will be used for advertising purposes with your permission, until you unsubscribe from notifications. You are automatically signed up for notifications when ordering, but you can unsubscribe at any time at info (@) unitpac.com.
revocation of consents: you have explicitly allowed permission to be notified during the ordering process. We would like to warn you that the company Percepcija d.o.o. will has made every effort to provide authentic and up-to-date information about the products it markets on the website.
18. Advertising electronic messages
The provider will send advertising electronic messages to users only if the user does not expressly object to this. Advertising emails will contain the following components:
will be clearly and unequivocally marked as advertising messages,
the sender will be clearly visible,
various campaigns, promotions, sweepstakes and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
the way to unsubscribe from receiving advertising messages will be clearly presented,
you can automatically sign up for notifications when ordering, or you can unsubscribe at any time at info (@) unitpac.com.
the user's wish not to receive advertising messages will be expressly taken into account by the provider.
Advertising material will be sent on behalf of the company Percepcija d.o.o. for the purpose of direct marketing. In accordance with Article 73 of ZVOP-1, the user may at any time, in writing or in another agreed manner, request that the controller of personal data permanently or temporarily cease using your personal data for direct marketing purposes.
Due to the specificity of the business process and technical limitations, it is possible that within 15 days from the date of your cancellation, you will still receive an email with advertising offers and other content from Percepcija d.o.o. (in case the e-mail has already been sent or is in the process of being sent). We apologize in advance and ask for your understanding.g, or you can unsubscribe at any time at info (@) unitpac.com.
the user's wish not to receive advertising messages will be expressly taken into account by the provider.
Advertising material will be sent on behalf of the company Percepcija d.o.o. for the purpose of direct marketing. In accordance with Article 73 of ZVOP-1, the user may at any time, in writing or in another agreed manner, request that the controller of personal data permanently or temporarily cease using your personal data for direct marketing purposes.
Due to the specificity of the business process and technical limitations, it is possible that within 15 days from the date of your cancellation, you will still receive an email with advertising offers and other content from Percepcija d.o.o. (in case the e-mail has already been sent or is in the process of being sent). We apologize in advance and ask for your understanding.
